Privacy Policy
1. Introduction
SmoothAi is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app or website. By accessing or using our services, you consent to the data collection and processing activities described herein.
2. Information We Collect
What we collect: Call logs, including phone numbers, timestamps, and call durations.
Purpose: Synchronizing call details across devices for lead and CRM management.
What we collect: Email addresses, username, and login credentials.
Purpose: Verifying your identity and securing account access controls.
What we collect: Name, job title, email address, postal address, phone number, and contacts list.
Purpose: Automating lead generation, profile listings, and dialer integration.
What we collect: Postcode, regional location details, preference logs, and interest topics.
Purpose: Improving internal analytics and mapping regional configurations.
What we collect: System files and documents (with permission).
Purpose: Uploading documentation, mapping CSV contacts, and enabling file integration features.
What we collect: Audio recordings of outbound/inbound calls (with explicit permission).
Purpose: Ai voice transcription, training, sentiment logs, and CRM auditing.
3. How We Use Information
SmoothAi processes personal data to deliver a secure, functional, and automated lead intelligence experience. Specifically:
- 1.Synchronize logs & client metadata seamlessly across authorized portals.
- 2.Render actionable dashboard analytics and lead transcripts.
- 3.Power the system auto-dialer capabilities and quick call logs.
- 4.Improve product design, responsiveness, and server capacity.
- 5.Enforce security validations and unauthorized access protection.
- 6.Send occasional updates, account status notifications, or alerts.
4. Data Security
We prioritize user security through a combination of physical, electronic, and administrative layers designed to protect against breach, theft, or unauthorized sharing:
Standard Security Enforcements:
- ✓Session tokens are encrypted using secure JSON Web Tokens (JWT) and SSL protocols.
- ✓Call transcriptions and recording logs are strictly sandboxed inside private server buckets.
- ✓Account data deletion requests are immediate and delete all mapped relational logs.
5. User Rights & Control
You hold legal agency over all collected documents, files, and transcripts. You can exercise control over your information through:
Account Settings
Revoke mic permissions, dialer sync options, or contact imports directly from the app interface.
Data Portability
Request a complete JSON dump of your dashboard leads, recordings, and personal files by mailing support.
6. Compliance
SmoothAi processes personal data in strict compliance with legal frameworks and data retention limits. Our servers comply with:
- GDPR (General Data Protection Regulation) for EU citizens.
- CCPA (California Consumer Privacy Act) for California residents.
8. Contact Us
If you have doubts regarding server privacy settings, consent controls, or data removal requests, feel free to contact us: