Ai Voice Intelligence

Turn conversations into decisions that move the business

Smooth Insights listens to every call, surfaces intent and sentiment, and hands your team clear next steps — not more noise.

Capabilities

What Smooth Insights unlocks

Tap a capability to see how it changes the way your team works.

Auto-capture intent, topics, and next steps from voice
Push clean summaries into your existing workflows

Real-time emotion and intent cues on screen
Guide agents with prompts that lift conversion

Priority scoring from voice urgency and intent
Smart handoff to the right skill set

Cluster objections, pain points, and win themes
Feed strategy with conversation-backed proof

ML scoring from interaction patterns
Focus reps on deals most likely to close

Architecture

Built to turn voice into pipeline

Six layers working together — from listening on the call to routing the next action.

Core engine

Voice analytics that hears intent

Extract intent, topics, and next steps from every call — so qualification isn’t guesswork.

1
Call connects
VIYA starts listening the moment the call picks up
2
Speech transcribed
Every word captured in real-time — Hindi + English
3
Intent detected
Buying signals, objections, and topics extracted instantly
4
CRM updated
Lead score, next task, and call summary auto-pushed

Foundation layer

Scoring

ML lead scoring

Rank leads from how people actually talk, not static form fields.

Ops

Live performance

Watch queue health and agent signals as calls happen.

Coaching

Sentiment feedback

Surface emotion shifts mid-call so agents can recover the moment.

Routing

Smart lead handoff

Send urgent, high-fit leads to the right agent automatically.

Strategy

Trend detection

Spot recurring objections and themes before they become churn.

Workflows

Ideal Use Cases for Smooth Insights

Voice-Led Qualification

Leverage Ai to analyze call center voice data for extracting key insights like customer intent and sentiment, automatically score leads, and ensure more accurate lead qualification and faster response times.

Intelligent Conversation Analysis

Analyze conversations to uncover customer sentiment, intent, trends, and opportunities for improvement.

Trend & Objection Mining

Use voice data to uncover emerging trends, customer objections, and common themes in conversations, helping optimize sales strategies and refine sales pitches for more effective closing.

Smart Lead Routing

Automatically route high-priority leads to the most qualified agents based on voice analysis and customer urgency, reducing wait times and increasing customer satisfaction.

Realtime Ops Monitoring

Monitor call center operations in real time to evaluate agent performance and identify areas for improvement, helping managers make data-driven decisions to increase efficiency.

Pain Point Discovery

Identify recurring pain points and customer intentions by analyzing call data, tailoring solutions that address customer needs more effectively for better satisfaction.

ML Lead Scoring

Utilize machine learning to automatically score leads based on voice interaction patterns, allowing sales teams to prioritize high-value leads for follow-up actions and improve conversion rates.

Actionable Sales Insights

Provide sales teams with actionable insights derived from voice analysis, enabling them to adjust their approach in real-time and optimize follow-ups, boosting lead conversion.

Smooth Insights

Every conversation becomes insight

Transform calls and recordings into summaries, documentation, and actionable insight — so teams make sharper decisions from every customer interaction.